Warranty : New paging systems and pagers

We guarantee in the UK all paging equipment made by LRS for three years from the date of purchase to the original purchaser. Our guarantee terms is specifically for manufacturing defects that may occur within the three year period. It is likely the most extensive warranty available from ANY paging company today. This warranty excludes neglect, damage caused by users, water damage or any other user generated issues.

First class support

We configure all systems for free before delivery to your premises to your exact requirements. If you ever experience any issues whatsoever, please contact us directly from our contact page. We assure you that our technical support has professional support employees who are factory trained and capable of carrying out all repairs as necessary. We're biased towards helping customers in every way we can. Online orders may include a setup cost.

Why our warranty is different

There are many companies that are selling communication solutions that are either cheap copies of our equipment or where the seller is simply a middle man also known as a distributor. And let's not forget those cheap Chinese pagers that are based on technology for a car remote (yes really!) and offer little or no warranty. Firstly they generally will only ever offer you the least warranty that they can 'get away with'. This is because they typically only get one year (or less) from their supplier. LRS is different. By buying from us, we will ensure you benefit from a three-year (minimum) warranty and guarantee to replace all manufacturing defects with new equipment for the whole period. Those Chinese or middlemen will often carry out a short-time fix (just enough to get past any warranty, it seems), and as soon as the warranty expires, they charge you total price for replacements.

What about pricing information?

We will also guarantee to hold the original pricing that you bought your system for in every case for replacement equipment if you damage it accidentally. The middle men will charge you full price time and again. The Chinese suppliers discontinue products swiftly and then sometimes can't supply replacements.

What don't we cover under warranty?

We operate our warranty fairly and reasonably. If you do have any issues with pagers or transmitters - in fact, any of the components that go into making a custom pager call system for you we will examine the equipment and see if there is ANY way that we think that the unit is manufacturer warranty then we honour it - it's that simple. Even if there is some element of doubt that it might be a warranty, we often look upon replacement favorably for the benefit of the customer. Our warranty pagers are then sent back to the USA and never returned to the UK. We, as a manufacturer's office, do not suffer financially for changing out warranty products, so it is in our interests to help you. We have seen other companies of competitive products act in a very different way.

There are some things we will not cover under warranty, such as abuse of the product (we have seen pagers dropped in the toilet, driven over by forklift trucks, chewed by dogs and much more), replacement of lost pagers, any equipment that has been used with other power supplies rather than our custom power supply (as supplied from new) and other similar situations. Clearly, if the issue is unreasonably generated, we cannot accept a warranty on that item. But we will help regarding costs.

Note that CT pagers carry a 1 year warranty.