Frequently Asked Questions

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Frequently Asked Questions

  1. Do you promise to beat other companies pricing?
  2. What about warranty and after sales service?
  3. Do your transmitters work with non LRS pagers?
  4. Do you charge for the setting up of a system to my exact requirements?
  5. Are your systems CE approved and RoHS compliant?
  6. Do you accept products back at end of life?
  7. Do I need a license for LRS paging systems?
  8. Can I buy your paging systems on a monthly payment basis?
  9. Do you rent equipment short or medium term?

Do you promise to beat other companies pricing?:

We do not intend to do this unless the products you are comparing are of the same quality and offer the same support at a minimum. We decide whose products we apply our best price policy too, but if the product or company is on our 'hit list' we guarantee to beat their pricing every single time without compromise to quality or service offered.

What about quality and after sales service?:

Our standard warranty for manufacturing defects is three years. However, if you return the voucher duly completed supplied with your products and adhere strictly to the terms and conditions on the voucher we will warrant your products for ten years from the purchase date against manufacturers defects.

Do your transmitters work with non LRS pagers?:

Our equipment is specifically developed in Dallas TX, USA and utilises some very unique features including special protocols so that others cannot take advantage of our products. If you have J-Tech, HME or any other non LRS brand then we cannot support those products and our equipment is not compatible by design.

Do you charge for the setting up of a system to my exact requirements?:

No. While many companies 'add profit' to their sale by charging for 'custom setups' we do not charge for that service. No matter how complex you need a solution we never charge for the programming of equipment. If you need a reprogram later then we may at our discretion charge for programme changes to your system.

Are your systems CE approved and R0HS compliant?:

All of our systems and pagers are completely compliant to European and USA standards such as CE and RoHS. This costs LRS substantial money in ensuring that any solution you buy from LRS UK is legal and safe for use. Cheap Chinese 'competitive' products sold by others often suggest CE & R0HS compliance with these important approvals, but in reality often operate on illegal frequencies (endangering life), have zero compliance (contrary to their documents) and have been known to be unsafe to use.

Do you accept products back at end of life?:

Yes we do. We can dispose of any end of life products that we have sold effectively and with safety to protect the environment.

Do I need a license for LRS paging systems?:

Yes you do. However, we can handle that for you if you want. The license is available from Ofcom (in the UK) for a cost of £75.00 for five years. We do not charge for submission if you buy the equipment from us other than the Ofcom fee. Other companies will sell the license to you for £75 for three years and claim their license is 'better'. In reality there is no difference except that you will be paying them more.

Can I buy your paging systems on a monthly payment basis?:

The way to achieve this is with a leasing agreement. We handle the submission for you and you can spread the cost easily over one, two, three, four or five years depending on the initial cost of the system you need. We cannot guarantee that you will or will not be accepted by the leasing company as we have no control over that aspect.

Do you rent equipment short or medium term?:

Yes we do. Please contact us for pricing details.